It's important to understand the process of billing and invoicing, especially when it comes to custom items, shipments, fees and more. This article will help explain the timeline, steps and what you will be responsible for.
You will receive an automated email from Quickbooks showing a balance that is owed for your subscription to MTM.Design. This happens 2 times a month (in periods containing the first 15 days & the second 15 days). The balance will include all types of charges, from make costs, fabric costs, shipments, to special orders, duties, fees and more. Each group is marked with an explanation below.
1. Fabric : this line includes the total fabric cost for all of your orders within this 15-day period. You will also see the division of Internal and External lining costs, which depends on what lining suppliers you may order from.
2. CMT : this category includes the make cost for all custom garments with the 15-day period. This is further broken down into your normal Make cost (half canvas jacket, shirt, trouser, etc.), Extra options and Supplementary CMT. The Extra options and Supplementary CMT are only charged if any additional cost design items are selected. This list is subject to change from RC/Kutesmart at any time.
3. Fabric shipping : this line includes the external suppliers' transit costs for all fabric orders. This total can vary by supplier, and depends on the amount of orders you place using external suppliers (Holland & Sherry, Dormeuil, Reda, Gladson, etc.).
4. Express fee : this line includes any confirmed Rush Order Fees as approved by Operations in a rush email communication. If you don't submit any Rush Orders, this line will be $0.
5. Credit card fees : this line includes all total charges & fees from your credit card company (if a CC is being used for payment method).
6. Transportation : this category will include DHL shipment amounts and their respective tracking numbers. You can view your Shipments page and search by tracking number to see the amount of items in each shipment. Duties and fees can also be added into this sum, or on a separate line. It's possible that any Duties, Fees or Tariffs are sent to you on a separate Quickbooks invoice (that only includes shipment charges from our carriers).
7. Furniture : this line includes any special orders or piece orders you've placed (such as buttons, stocked fabric cuts, etc.).
At the bottom of each invoice, a Balance will be listed. The payment method you have on file with your account will be charged.
In each Quickbooks invoice, you will also see a link to the Studio. This link takes you to the Invoice page for your store (which you can also navigate to by going to the Menu, then Billing > Invoices.
The Invoice page will list the invoices by store, and most recent invoices are first. After clicking on one, you will see an itemized breakdown by each individual ASR.
For most recent invoices, you will also see a Transportation section on the Invoice page (which will show breakdown of shipment cost per item, even though maker charges per shipment) and any duties or fees, depending on your country.
If you have any questions, do not hesitate to reach out to MTM.Design through Help@mtm.design or submitting a ticket on the Studio!