Quality Control – How to Report an Issue
Mistakes can occasionally happen — whether related to fabric, design, or measurements. This guide will help you report any issues efficiently and ensure:
Warranty coverage (if applicable)
Prevention of similar issues in the future
Proper assessment before placing any remake orders
Steps to Submit a Quality Control Request
Email us at help@mtm.design or click the Support button in your MTM.Studio dashboard.
Subject line:
"Quality Control - ASRXX****** - Customer Name"Description:
Clearly describe the issue (e.g., incorrect lapel, wrong measurement, missing lining).Attachments:
Include clear photos of:The issue itself
The inside garment label showing the ASR code
Tips for Taking Quality Photos
Lay the garment completely flat on a clean, smooth surface.
Take overall and close-up shots of the issue.
Make sure the problem is clearly visible and well lit.
For measurement-related issues:
Lay a measuring tape flat on the garment, with numbers clearly visible.
One person should hold the tape/garment while another takes the photo.
Avoid wrinkles or curves that could distort the reading.
Some dimensions (like sleeve length or shoulder width) can be taken with the garment on a hanger.
? Important: All photos must be taken before any alterations are made.
Do Not Place a Remake Order Before Submitting QC
Please note:
Remake orders must not be placed until your Quality Control request has been submitted and reviewed by our team.
Placing a remake too early may result in the order being charged in full, as the issue has not yet been validated under warranty.
We want to support you — but we need proper documentation first.
Additional Notes
Submit all quality control claims within 30 days of receiving the garment.
Keep the garment on hand — the manufacturer may request additional photos or clarification.
Please allow a few business days for our response depending on the supplier involved.
Our team is here to help.
Let’s resolve the issue properly — and make the next one perfect. ✂️