Orders

For info pertaining to order status, how to process remakes, order pieces, and more

How do I order a remake ?
From time to time, you may need to reorder a garment (or a piece of it). There are several reasons for this: The customer is not satisfied with the measur...
Thu, 10 Feb, 2022 at 4:28 PM
How can I cancel an order ?
If you want to cancel an order after having placed it, you will have to proceed differently depending on the situation you are in: If the item has already...
Fri, 4 Feb, 2022 at 12:59 PM
How can I change the status of an order ?
If you want to change the status of an item (put it on hold or cancel it), please refer to this article.
Mon, 7 Feb, 2022 at 4:25 PM
How can I delete an item after having ordered it ?
After having walked a customer through your shopping experience, you might face a situation where you need to cancel an item that you have just ordered. ...
Wed, 18 May, 2022 at 9:31 AM
Ordering outerwear through the platform
Ordering outerwear garments is now extremely easy through the platform. Here are the steps to follow: 1. Enter the measurements in the “Outerwear Measur...
Tue, 10 Oct, 2023 at 11:10 AM
How to order T-shirts & Polo shirts (Stoyan manufacturer)
First, if you do not have access yet to this manufacturer, you can reach out to help@mtm.design to set up your account for access. You will also need the mo...
Mon, 8 Jan, 2024 at 9:03 PM
How to Rush an Order
Click the image below to Watch the Video ⬇️ When facing tight deadlines, consider whether rushing production is necessary. There are a few factors to ...
Tue, 18 Nov, 2025 at 11:45 AM
Factors Affecting Suit Production Turnaround Time
When producing custom suits, several factors can influence the turnaround time. Below is a breakdown of the most common scenarios that may cause delays. Not...
Thu, 20 Mar, 2025 at 4:23 PM
How to Order T-Shirts and Polos on the New Builder
Follow these simple steps to create and order custom t-shirts and polos using the MTM.Design platform. 1 – Select Your Style From the builder, go to th...
Thu, 4 Sep, 2025 at 3:00 PM
How To Order a Muslin Product?
Muslin jackets, pants, and waistcoats are unfinished fitting garments designed to help you fine-tune your client’s measurements before producing the final g...
Thu, 19 Jun, 2025 at 11:36 AM