MTM Design

Generally speaking, it is very important that you are able to keep an eye on all of your orders directly. On the Studio, we have an accessible panel labeled...

You get the details of your international shipments (from the maker to your location) once a month via the invoice that is sent to you. Besides, you have ac...

From time to time, you may need to reorder a garment (or a piece of it). There are several reasons for this: The customer is not satisfied with the measur...

If you want to cancel an order after having placed it, you will have to proceed differently depending on the situation you are in: If the item has already...

If you want to change the status of an item (put it on hold or cancel it), please refer to this article.

After having walked a customer through your shopping experience, you might face a situation where you need to cancel an item that you have just ordered. ...

Ordering outerwear garments is now extremely easy through the platform. Here are the steps to follow: 1. Enter the measurements in the “Outerwear Measur...

First, if you do not have access yet to this manufacturer, you can reach out to help@mtm.design to set up your account for access. You will also need the mo...

When facing tight deadlines, consider whether rushing production is necessary. There are a few factors to consider when planning a potential rush request, t...

If your brand is not set up for regular weekly shipments, you can make a request for one through the Shipments Request page (Menu > Orders > Reception...