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Knowledge base
Getting Started
First Steps on the Platform
6
Creating a customer profile
How to create items
Placing your first order
Setting up your Retail Pricing
Accessing and Inputting Customer Measurements
View all 6
Platform
User Roles and Access
10
How to grant or restrict remote access
Assistant Manager access & roles
Consultant access & roles
Product Manager access & roles
Warehouse Manager access & roles
View all 10
Fabrics
13
How can I check the stock of a fabric?
Can I order an item if the fabric is backordered?
Where can I find the cost for fabrics?
How much fabric is used per garment type?
How to gain access to a fabric booklet
View all 13
Orders
9
How can I get a general overview of the status of my orders ?
Where can I access the details of my international shipments ?
How do I order a remake ?
How can I cancel an order ?
How can I change the status of an order ?
View all 9
Reports
3
How to use the backorder fabric report ?
How can I get an overview of the cost of my orders ?
Understanding Billing & Invoices
Design Features
Design Options
3
How to use the Design Room to add design templates
Shape lining options
New Handmade Jackets at MTM.Studio
Fixed Styles
9
How to order muslin garments ?
How can I order a safari jacket ?
How can I order a morning / evening coat?
How can I order a polo ?
How can I order a trench coat ?
View all 9
Womenswear
1
Introducing Womenswear on Our Platform
Measurements
Entering Measurements
5
How to use the pattern changes in the shirt measuring section ?
How to input try on measurements
How to input bespoke measurements
How to input no allowance measurements
How to input posture using the Body Shape box
Finished Measurements
5
Can I see what exact measurements were used for a specific item?
Finished measurements - shirt
Finished measurements - trousers
Finished measurements - vest/waistcoat
Finished measurements - jacket
How-to Measure
8
How do I measure a shirt (bespoke)?
How do I measure a single breasted jacket (bespoke)?
How do I measure a pair of trousers (bespoke)?
How do I measure a double breasted jacket (bespoke)?
How do I measure an overcoat (bespoke)?
View all 8
Communications
Issues Module
1
How to use the Remarks page
Warranty Info
1
How do I submit a quality control?
When to reach out
5
How can I order a custom lining?
How can I place a special order ?
How to communicate with MTM.Design
How to submit a help ticket
Custom Lining Charges with RC
FAQ - Surmesur
Processes
1
How to do a Google Chrome Update
MTM.Design ONLY
How to
0
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